We want you to love your purchase! If for any reason you're not satisfied, we offer the following options:
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 5 days of delivery. Send an email to [support email] with your order number, photos of the damage, and a description of the issue. We will work with you to offer a replacement, store credit, or refund, based on product availability.
Change of Mind Returns:
While we strive to ensure every order meets your expectations, we understand that sometimes things don't work out. Items may be returned within 14 days of delivery if they are unused, in their original packaging, and in sellable condition. Please note that return shipping costs are the responsibility of the buyer.
Return Instructions:
To initiate a return, email us at hotrockpottery@gmail.com with your order details. Once approved, we will provide you with a return shipping address and further instructions.
Important Notes:
Final sale items are not eligible for return.
Refunds will be processed within 7 business days after receiving and inspecting the returned items.
Store credit can be applied to future purchases and does not expire.
Still have questions? Feel free to reach out to us at hotrockpottery@gmail.com.
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